Privacy Policy | Game Scout

Privacy and cookie policy.

1. Introduction

Who are we?

Game Scout is provided by GameBiz Consulting doo, a limited liability company incorporated by the laws of the Republic of Serbia, company ID 21514047, tax ID 111634236, with a registered seat at Strahinjica Bana 43a, Belgrade, Serbia.

Where we decide the means or purpose of processing your personal data, we are the data controller.

What’s this policy about?

This policy explains how we process your personal data as a data controller when you make use of our website gamescout.biz and our matchmaking Service(s) or other services (together, the “Services”).

We update this policy from time to time so we encourage you to review this document regularly.

How do you contact us?
(if you have questions about this policy or to exercise your rights)

Write to us at: support@gamescout.biz

If we cannot resolve your issue, you can get in touch with the supervisory authority in your country.

What are your rights?

You have the following rights in respect of personal data, although these rights may be limited in some circumstances:

1. Ask us to send a copy of your data to you or someone else;
2. Ask us to restrict, stop processing, or delete your data;
3. Object to our processing of your data;
4. Object to use of your personal data for direct marketing;
5. Ask us to correct inaccuracies.

If we rely on consent to process data, or send direct marketing, you can withdraw consent by email to the address above.

Is all data personal?

Not all data we handle is personal. If you use our Service to process non-personal data, for example aggregate data related to your game (like wishlist numbers) or similar, that is not governed by this privacy policy, and we may use it as agreed between us under our service terms.

2. Your personal data and how we use it

Your data

How we use it

Sources and recipients

Enquiry data (information we receive when you get in touch) including:

First name
Last name
Contact details (email address)
Other personal data you send to us as part of enquiries.

How long we keep it:

6 years from when our relationship with you ends.

We process this information to respond to your support and other enquiries.

Legal basis:

We may process this data in accordance with the terms of our contract with you (where we need this information to provide Services to you) or to take steps at your request prior to entering a contract.

We also use this to pursue our legitimate interests, including: (a) our interest in responding to enquiries to ensure smooth operation of our business and services; and (b) to understand our customers and improve our Services, by taking on-board your feedback.

More information:

You may be required to provide us with certain information for us to respond to your enquiries.

Sources:

We collect this information from you when you send it to us.

Recipients:

As of today, we do not share this information with any third party. However, we may use a customer management tool in the future to process this information on our behalf. Please check the Privacy Policy regularly.

Service Data:

We process the following personal data relating to registered users of Game Scout:

your username, password, email address, first name, last name, and subscription type;
language and location;
payment (such as account or card information, address, and other information necessary to transfer funds) amounts due or paid, and associated transaction details.

How long we keep it:

7 years from when our relationship with you ends.

We process this information to enable you to register for, log into, use, and pay for our Services.

Legal basis:

We process this personal data in accordance with the terms of our contract with you (where we need this information to provide Services to you) or to take steps at your request prior to entering into a contract.

Sources:

We collect this information from you.

Recipients:

We use Paypal/Paddle as our payment processor.
We may use Mailchimp as a tool for processing this information on our behalf. Please check the Privacy Policy regularly.

Analytics:

(data about how you interact with our Services):

‍browser type and version, IP and MAC address, approximate location and time zone, access logs, device type, operating system, & other information provided by browser or device;
use you make of our Services, including URLs and content you visit, language preferences, clickstream to, through and from our website, date and time, page response times, errors, length of visits to pages, interaction (such as scrolling, clicks and mouse-overs) data, and methods used to leave our site;
error reports generated if there are problems with our Services.

How long we keep it:

After 26 months underlying data is deleted, but we may retain aggregated statistics generated from that data which are anonymous.

We use software to collect analytics data about users of our Services, to understand how people use them, where they come from, which devices and operating systems they use, and how they interact with our Services, and to help improve and maintain our Services.

Legal basis:

We process analytics data if you have given your consent.

More information:

About how Google processes analytics data by clicking here. You can withdraw your consent for Google analytics by using the following link: Google Analytics.

Sources & Recipients:

As of today, we do not use any analytical tool. However, we may use a particular analytical tool in the future to process this information. Please check the Privacy Policy regularly.

Marketing:

We process the following information about you to send you emails to let you know about news, content and updates relating to the Services:
‍
Name
Contact information (such as email address)

We process this information to send you promotional material.

Legal basis:

We process your personal data for this purpose where we have your consent.

More Information:

You can withdraw your consent or opt-out at any time by dropping us a line or clicking on the unsubscribe link in our emails.

Sources:

We collect this information from you.

Recipients:

As of today, we do not share this information with any third party. However, we may use Mailchimp in the future to process this information on our behalf. Please check the Privacy Policy regularly.

If specific retention periods are not specified, we will retain data for as long as it is necessary, considering the purpose for which it was collected. To define the appropriate duration, we consider the type, amount, and sensitivity of the data, as well as the possible risk of unauthorized access and legal requirements.

3. Cookies, analytics, and similar technologies

Cookies, pixels, and other technologies are used by websites and apps to store and access data on your device. They play an important role in ensuring that these services work properly.

The table below provides information on the purpose of these technologies, how long they last, and who else may access their data. Remember, that we always seek your consent to use them, unless they are essential for our sites, apps, or services.

Most browsers allow control over cookies, for more information: Google Chrome | Microsoft Edge | Mozilla Firefox | Microsoft Internet Explorer | Opera | Apple Safari. Other settings to disable certain similar technologies: Windows Advertising ID | iOS and Mac OS Ad Tracking | Google Analytics | Your Ad Choices.

Cookie / data

Duration

Purpose

Access

Google Analytics (specific cookies are detailed below)

26 months

Analytics - To help us understand how you use our Services, such as how often, so we can improve our website and platform and deliver a better experience and for us to carry out research and statistical analysis to help us develop new content, products, and services.

Google accesses these cookies to provide analytics services to us.

_ga

Used to distinguish users.

_gid

Used to distinguish users

_gat

Used to throttle request rate

_dc_gtm_<property-id>

Used to throttle request rate

AMP_TOKEN

Used to retrieve a Client ID from AMP Client ID service

_utma

Used to throttle request rate

_utmb

Used to determine new sessions and visits

_utmz

Used to find out how the user reached the site

_utmv

Used to store visitor-level custom variable data

_utmx

Used for conducting content experiments

_utmxx

Used for conducting content experiments

VWO A/B Testing
(specific cookie details below)

Used for conducting context experiments for example by showing different pages to different visitors

VWO (https://vwo.com/) accesses these cookies to provide A/B testing services to us

_vis_opt_test_cookie

Detects if the cookies are enabled on the browser

_vis_opt_s

Checks whether the visitor is new or returning

_vis_opt_out

Indicates that the user is not part of a testing campaign

_vis_opt_exp_EXPERI MENT_ID_goal_GOAL_ ID

This cookie is generated when a goal is made

_vis_opt_exp_EXPERI MENT_ID_combi

This cookie is generated when users reach a particular combination. This makes sure that users see the same variation that they saw earlier when they visited the page.

_vis_opt_exp_EXPERI MENT_ID_exclude

This cookie is generated when a user is excluded from a campaign.

_vis_opt_exp_EXPERI MENT_ID_split

This cookie is generated during a Split URL test

_vwo_uuid

This cookie generates a unique ID for every visitor

4. Tranfers and disclosure

Transfers

Your data is generally stored in the UK or Europe. Where we use data processors outside the UK or Europe and transfer personal data to a country which does not provide an adequate level of protection, we use contracts approved by the European Commission or UK Information Commissioner’s Office which give personal data protection like that which it has in Europe. For more information drop us a line using the contact details at the start of this policy.

Disclosure

Other than as set out above, we may disclose your personal data:

Where required by law, government, competent authorities, or the courts or to establish, exercise or defend our legal rights, and for the purposes of preventing crime and fraud (for example, we may share personal data with our professional advisors, investigators, or credit reference agencies).
With members of our corporate group, our suppliers, and subcontractors, as necessary for the purposes set out in this policy.
If involved in an investment, merger, acquisition, or sale of our organization or assets, personal data we hold may be shared based on the legitimate interests of us, our shareholders, customers, and other parties to a transaction, unless those interests are outweighed by prejudicial impacts upon you.